NEWS CENTER

Today, both Beijing daily and Beijing Evening News published the online consultation related content of Beijing Yanhua hospital, which has been circulated by the majority of readers. The following is the text:

Online "clinic" peace of mind and face-to-face

"Buzzing..." at about 2 pm, Ms. Fang's mobile phone gave a prompt. She opened the "Beijing Yanhua hospital" app and clicked the "enter the clinic" button. The familiar face of Huang Weihong, deputy chief physician of general internal medicine, soon appeared on the screen.

"Hello, please show me your medical insurance card." as required, Ms. Fang picked up the medical insurance card she had already prepared and held it up to the camera. "OK, I see. It's you." Huang Weihong nodded and began to inquire about Ms. Fang's recent condition in detail.

"My Yangxin capsule is almost gone. I want to open more..." Ms. Fang suffers from cardiovascular disease. She is a follow-up patient with a definite diagnosis and a stable chronic disease. After evaluation, she can continue to take previous drugs. While communicating with the other party to understand the remaining quantity of drugs, Huang Weihong issued a prescription in real time on his computer page.

After prescribing the prescription, Huang Weihong checked and confirmed the "door-to-door delivery" option, and told Ms. Fang to fill in the address under her app page and wait for the pharmacy to package and send the required drugs. Once the patient went to the hospital to register and prescribe drugs, it was easy to replace it with less than ten minutes of remote consultation. "Now that the epidemic situation is repeated, you still have to be careful when going to the hospital. It's convenient and reassuring to sit at home and talk to the doctor face to face!" Ms. Fang sighed deeply as the consultation was coming to an end.

"When the epidemic broke out last winter, we began to promote online diagnosis and treatment. At first, it was a trial for sporadic patients, but now I almost receive patients online every day." Huang Weihong said that during daily visits, doctors will recommend the service for patients with high acceptance of mobile phones and qualified conditions. "More and more people can feel willing to use it."

No differential reception, no delivery fee

From the perspective of receiving patients through app, Beijing Yanhua hospital may have the smallest difference between online and offline. Ma Xiufang, director of the Internet diagnosis and treatment center of the hospital, introduced that assuming that the doctor has 20 number sources today, the patient opens the "Beijing Yanhua hospital" app and clicks "appointment registration" on the home page, which is the offline number. If you click "video consultation", the online number will be hung. The two channels add up to 20 numbers, and the doctor's registration stopped on the same day.

Considering that patients with video interrogation need to have a clear diagnosis in the physical medical institutions in the past, and their condition is in a stable period, most of them focus on prescribing drugs. Recently, the module name of the original "video interrogation" in the app has simply been changed to "continued prescription delivery", which looks more clear.

When the doctor visits, it is also carried out in full accordance with the registration order. For example, the first three patients are all offline numbers, so they are received face-to-face in turn. The fourth is the online number. The doctor switches to the online platform, sends a prompt to the patient, and asks the patient to enter the clinic. The two sides communicate across the screen like wechat video.

Even online patients are more relaxed and simple in the follow-up drug taking process. "There is no need to queue up to pay for the medicine, and we can get it when we deliver it home." Ma Xiufang said that the hospital signs a contract with the logistics enterprise, and the courier carries special equipment during the delivery. After taking the medicine, the patient can directly brush the medical insurance card for settlement. It is worth mentioning that since the outbreak in early 2020, in order to facilitate patients' medical treatment and promote telemedicine services, the hospital has been exempted from courier fees in drug distribution.

As a three-level general hospital located in Fangshan area, Beijing Yanhua hospital has carried out Internet online diagnosis and treatment, which has won a lot of praise from citizens in Fangshan District and even Beijing, and realized a new pattern of allowing patients to stay at home for medical treatment. "Especially during this period of time, affected by the changes of the epidemic situation, it is more popular with patients, and dozens of online prescriptions are issued every day." director Ma Xiufang said that because the newly diagnosed patients can not conduct online diagnosis and treatment according to the regulations, in order to facilitate patients, app has also opened doctor and nurse consultation services, including video consultation, graphic consultation and telephone consultation, Since its opening, it has provided service guidance for many people and provided great convenience for patients to seek medical treatment.

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Hospital profile

Tertiary general hospital

Non-profit hospital

Credit rating AAA hospital

Ability evaluation five-star hospital

Class 5A unit of social organization assessment of Beijing Municipal Bureau of Civil Affairs

Vision: to build into an international general hospital group characterized by the combination of medical care and nursing care

Purpose: patients are satisfied and employees are happy

Philosophy: care, innovation, persistence and sharing

Values: protect health and serve the society

Hospital official website: www.yhfhyy.com.cn

Tel.: 010-69342517

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